Elevator Matrix or classic office software? An honest comparison for elevator companies
Most elevator maintenance programs started as office (desktop) software and added a mobile app later. Elevator Matrix started the other way round: from the technician in the field, with the office in the same account. Here is where they differ — and where we are not ahead yet.
| Elevator Matrix | Classic office software (typically) | |
|---|---|---|
| Installation | None — app on phone, computer or browser | Usually installed on an office PC or server |
| Technicians in the field | Full iPhone and Android app: my day, work reports, breakdowns, receipts, collections | Often a separate or limited mobile app |
| No signal | Works offline and syncs when back online | Depends on the product |
| Voice work reports | The technician says what was done and the report fills itself in | Typing |
| Signature and sending | Building manager's digital signature, PDF, sent by email, Viber, WhatsApp | Often paper or scans |
| AI assistant | Fault diagnosis from the manuals of the specific equipment, part recognition from a photo, voice commands | Usually not |
| Greek regulation, registry, logbook | Yes | Yes, in Greek products |
| myDATA | Direct connection for receipts (MARK, QR); B2B through a provider | Yes, in Greek products |
| Automatic monthly schedule | From contracts, per technician, with map and traffic-aware visit order | Varies |
| Bank | Deposits matched to invoices automatically | Usually manual |
| Supplier invoices | From email or a photo, automatically | Typing |
| Updates | Automatic, for everyone, no technician visit | Often by installing a new version |
| Backup | Automatic daily in the EU, plus a ZIP of the whole company for the owner | Office's responsibility |
| Languages and countries | 17 languages, rules for 23 countries | Usually Greek only |
The "classic software" column describes what is commonly found on the market; every product differs. Ask for a demo from any vendor you consider.
Where we are not there yet
- New product: Elevator Matrix launched in 2026. Older programs have more years on the market and more customers.
- B2B invoices in Greece: issued through a licensed e-invoicing provider; the integration is completed per provider.
- Android notifications while the app is closed: in progress (they work on iPhone).
- Building managers: they report faults by scanning the elevator's QR code and receive reports and statements; a full manager portal does not exist yet.
Who it is for
- Companies that want technicians working from their phones and the office seeing results immediately.
- Anyone who wants voice, AI and automation (scheduling, bank matching, supplier invoices) without installing anything.
- Anyone who wants to try before deciding: free until 1 January 2027, demo without sign-up, migration from the old program in minutes.